I am a heylo resident, and I am facing financial difficulties
1. How should I go forward?
2. What will heylo do to help?
3. Will I lose my home?
4. Will missed payments affect my credit score?
5. What government support is available?
6. Who should I talk to?
I am a heylo resident, and I am facing a problem with my home or on my estate
7. Who should I talk to, to get help?
I am trying to buy a home using Home Reach
8. Can I still visit a developers sales offices/marketing suites?
Site sales offices and marketing suites are controlled by the developer at each site, however the majority of sites that we partner with are now operating viewings by an appointment system. If you wish to visit the development, we suggest you get in touch with the relevant developer before leaving your home.
You can view homes available via Home Reach digitally here.
9. Will I be able to view a Home Reach property with an estate agents?
You can view homes available via Home Reach digitally here. However, if you wish to visit the site, you will need to check with the relevant estate agent that they are operating viewings and book your appointment.
10. I have exchanged contracts and expect to complete my purchase in the next few days. Will my purchase complete?
11. I have already exchanged - am I able to move my completion date?
12.Will I still receive a Home Demo - if I move in?
13. Where will I collect my keys from?
14. I have a reservation. Will it continue to progress?
Yes. Although we may face challenges with exchange of contracts and completion, we are continuing to progress reservations as normal. At the very least, we will get ready to exchange and complete as soon as we can.
15. I need to update my Direct Debit details
16. My financial circumstances have changed and I can no longer proceed with the reservation. What should I do?
17.You have given me a deadline to exchange contracts or complete my purchase. What if I can’t do this?
18. I reserved my home with an incentive from heylo, will I still be eligible for this incentive if I cannot complete by the agreed date?
19. Who should I contact if I have any questions about my reservation?
Please contact the team on site who will be able to guide you on this.
I would like to buy a home with Your Home
20. Can I still apply for Your Home?
21. Can I still view a property?
Most Estate Agents are now operational throughout, we recommend you contact them directly for more information on the options available, whether they are operating in person viewings and booking an appointment.
22. My Agreement in Principle (AIP) has expired; can I extend this?
I am trying to buy a home with Your Home
23. I have an offer accepted. Will it continue to progress?
Yes. Although we may face challenges with exchange of contracts and completion, we are continuing to progress reservations as normal. At the very least, we will get ready to exchange and complete as soon as we can.