Building Insurance Information 

A worried customer looking at their phone

Under the terms of your shared ownership lease it is Heylo’s responsibility to arrange the buildings insurance for your home – unless you are buying a flat and the insurance is arranged by the management company and paid for through your service charge. The policy does not cover your contents.


When you completed on your purchase you will pay an apportioned insurance premium from the date of your completion until the end of the current policy period.  The current policy runs from 1st April 2024 to 31st March 2025.  For all existing customers, a premium is added to your monthly payments.

For policies arranged by Heylo Housing, the current insurance policy is with Allied World Assurance Company and the details are as follows:

Policy Number: AWCD55927

The Insured Party: Heylo Housing Group Ltd.


Aspray have been instructed by Heylo to manage all insurance claims and therefore if you wish to make a claim you should contact Aspray direct using the contact details below. 
If you live in a flat, or the insurance is arranged by the management company, if you need to make a claim on the policy you should contact the management company for the details of your insurance policy.


Telephone: 0808 161 7020

Email: [email protected]

Claims can be made from 8am to 5.30pm Monday to Friday.


Details of the claims process can also be found here.


There are claim excesses related to the following items which you would be required to cover in full. Heylo will not pay or contribute towards these.

Standard excess: £150

Escape of water excess: £200

Subsidence excess: £1,000

Material damage caused by tenants excess: £150

Fire, lightning, aircraft, explosion and earthquake excess: £150


If you would like a copy of the policy, please contact us on 020 3744 0415 or email [email protected]

Our offices are open Monday - Thursday 9am - 6pm and Fridays 9am - 5pm.