Building Insurance Information 

Under the terms of your shared ownership lease it is heylo’s responsibility to arrange the buildings insurance for your home – unless you are buying a flat and the insurance is arranged by the management company and paid for through your service charge. The policy does not cover your contents.


When you completed on your purchase you will pay an apportioned insurance premium from the date of your completion until 28 October 2021; heylo will contact you shortly after the renewal date with the updated policy details, and details regarding the payment of the renewal premium (which will start in the subsequent April).

For policies arranged by heylo housing, the current insurance policy is with Allianz and the details are as follows:

Policy Number: 40/SP/26221314/10

The Insured Party: heylo housing Group Ltd.

Claims Handling Office telephone number: 0344 412 9988


Lines are open from 9am to 5pm, Monday to Friday. Claims can be made outside of normal business hours to Allianz’s out of hours Claim Notification Line: 0345 604 9824.


The relevant claim excesses are as follows:

Escape of Water: £200

Property damage: £150

Subsidence: £1,000

Flood: £2,500

You can also contact our insurance brokers, Mason Owen, to make a claim. 

Claims can be made from 8am to 5.30pm, Monday to Friday; their contact details are as follows:

Telephone: 0151 255 2600

Email: [email protected]


If you would like a pdf copy of the policy, please contact us on 020 3744 0415 or email [email protected]

Our offices are open Monday - Thursday 9am - 6pm and Fridays 9am - 5pm.


If you live in a flat, or the insurance is arranged by the management company, if you need to make a claim on the policy you should contact the management company for the details of your insurance policy.