Policies and Procedures

Here you can find key policy documents that will inform you of how we approach and manage our responsibilities to you as your landlord, and also deliver our services in a customer focused way.


To access a policy, click the 'Read Policy' button and you'll be signposted to either a PDF or web page with the relevant information.  

Our Policies

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Alterations and
Improvement Policy  

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Neighbour Disputes & Anti Social Behaviour Policy

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Feedback and Complaints Policy

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Resales 
Policy


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Income Collection 
Policy

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Staircasing
Policy

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Involvement and
Empowerment Policy 

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Subletting 
Policy 


If you would like to request a policy in another format, or have questions about a specific policy or policies, please contact us via the form below.​

*The data protection laws protect your rights when organisations hold or process personal information about you. Heylo Housing Group collects personal information about you that you submit via this website. Heylo Housing Group will hold and process personal information that you have provided or will provide in the future to perform the functions of Heylo Housing Group. Heylo Housing Group relies on the ability to collect and process your personal information that you submit via the website in order that Heylo Housing Group can support you in your property search. Heylo Housing Group are required to keep this information secure and to process it in accordance with the data protection laws. Heylo Housing Group may share your information with third parties in relation to the administration of your application and contractual arrangements, including professional advisers, property vendors and other agencies supporting Heylo Housing Group for the purposes of assisting you in your property search and other service providers.