Information for Heylo Shared Owners

Whether you purchased your home via our Home Reach Shared Ownership scheme, or Your Home Gradual Homeownership Scheme, as soon as you complete on your home, Heylo Housing becomes your landlord.

We, Heylo Housing want all our customers to feel safe, secure and happy in their home, and feel connected to their local community.  We achieve this by offering a range of landlord services to customers.  You’ll find more information on these services below.

Underpinning the delivery of these services are processes and policies.  Our team operates in line with these processes and policies at all times, and in doing so, means our customers can expect to receive great service - every time.  All our customer policies can be accessed below and we welcome any feedback you may have about these policies and how we may improve them.