Customer Engagement

Your views matter

We value your feedback

Our aim is to work with both our Heylo homeowners and the regulator to drive higher levels of customer satisfaction, accountability and landlord performance.

With first-hand experience of our services, your feedback really can help us to improve.

We regularly ask for customer feedback by way of customer satisfaction surveys, but we are always contactable via email on [email protected] or via telephone on 0203 744 0415 and we welcome your feedback at any time.

Opportunities to get involved

Environment Engagement Activities

Heylo is seeking to engage customers in local environmental activities.

If you're passionate about your home, local community and have a passion for all things sustainability - we'd love to hear from you.

Interested in joining this group?

Email [email protected] for more information.

Or call us on 020 8124 1416.

Mystery Shopping Activities

We're seeking to recruit customers who can help us scrutinize how Heylo delivers its services.

Customers who complete mystery shopping activities will also be rewarded with shopping vouchers - so apply today!

Interested in joining this group?

Email [email protected] for more information.

Or call us on 020 8124 1416.

Customer Subject Matter Experts

We're looking for customers who have expertise that they may be helpful to other customers within the wider Heylo Community.

If you have expertise in law, repairs and maintenance of homes, data protection - we want to hear from you!

Customers who volunteer will be rewarded with shopping vouchers, in recognition for time given.

Interested in joining this group?

Email [email protected] for more information.

Or call us on 020 8124 1416.

We want to hear more of your ideas!

Do you have an idea that will help us to help the wider Heylo Community of customers?

Whether it's an idea that will help improve the local environment, or an initiative to help everyone in your community to get to know one another better - we want to hear about it!

Send us your Ideas

Email your idea, or ideas to [email protected].

All ideas will be discussed by the Heylo Housing RP Customer Committee and decide which ideas are taken forward.

Join The Heylo Readers' Panel

We're looking for Heylo customers to join our Readers' Panel to assess and provide feedback on how we communicate with, and deliver services to, our customers.

The Readers' Panel is your opportunity to engage and help us to ensure we deliver our services in ways that are totally in tune with our customers. You'll be supplied around 10 documents to review each year, and for each document you review and return, you'll receive a £15 Amazon reward voucher!

For more information on the Readers' Panel, including the Terms of Reference and Role Profiles, please see links below.

Any questions?, please email us on [email protected] or call 020 8124 1416.

Download The Heylo Readers' Panel Role Profile

Download The Heylo Reader's Panel Terms of Reference