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Heylo Housing

Customer Engagement 

Your views matter 

Soldier returning home with his young daughter

We value your feedback

Our aim is to work with both our Heylo homeowners and the regulator to drive higher levels of customer satisfaction, accountability and landlord performance.

With first-hand experience of our services, your feedback really can help us to improve. 


We regularly ask for customer feedback by way of customer satisfaction surveys, but we are always contactable via email on [email protected] or via telephone on 0203 744 0415 and we welcome your feedback at any time.


We want all our customers to be a part of the customer engagement activities we organise throughout the year. If you are interested in joining any of our customer engagement activities, or just wish to provide feedback, and have an accessibility requirement, please email us your request at [email protected].  

Opportunities to get involved

Environment Engagement Activities

Heylo is seeking to engage customers in local environmental activities. 

If you're passionate about your home, local community and have a passion for all things sustainability - we'd love to hear from you.
Interested in joining this group?
Email [email protected] for more information.
Or call us on 020 8124 1416.

Mystery Shopping Activities

We're seeking to recruit customers who can help us scrutinize how Heylo delivers its services.  

Customers who complete mystery shopping activities will also be rewarded with shopping vouchers - so apply today!
Interested in joining this group?
Email [email protected] for more information.
Or call us on 020 8124 1416.

Customer Subject Matter Experts

We're looking for customers who have expertise that they may be helpful to other customers within the wider Heylo Community.

If you have expertise in law, repairs and maintenance of homes, data protection - we want to hear from you!

Customers who volunteer will be rewarded with shopping vouchers, in recognition for time given.


Interested in joining this group?
Email [email protected] for more information.
Or call us on 020 8124 1416.
People chatting in a community hall

We want to hear more of your ideas!

Do you have an idea that will help us to help the wider Heylo Community of customers?

Whether it's an idea that will help improve the local environment, or an initiative to help everyone in your community to get to know one another better - we want to hear about it!
Send us your Ideas
Email your idea, or ideas to [email protected].

All ideas will be discussed by the Heylo Housing RP Customer Committee and decide which ideas are taken forward.

​​Join The Heylo Readers' Panel

The Heylo Reader's Panel comprises of 30 customers from different parts of the country and from different backgrounds. The goal of the Panel is to review Heylo's marketing and communications materials, ensuring they are accessible, clear and interesting for customers. The customer perspective matters and the Panel enables the customer voice to be heard .


Any questions?, please email us on [email protected] or call 020 8124 1416.

Download The Heylo Readers' Panel Role Profile
Download The Heylo Reader's Panel Terms of Reference

The Heylo Connect Live Events

The Heylo Connect Live Events offer customers the opportunity to meet with Heylo team members to discuss topics subjects that matter to them.  Heylo Connect Live Events take place regularly and for more information on dates and topics for discussion, please click link below to visit the Heylo Connect Live Events web page.

Read More About The Heylo Connect Live Events

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