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Customer Engagement 

Your views matter 

Soldier returning home with his young daughter

We value your feedback

Our aim is to work with both our Heylo homeowners and the regulator to drive higher levels of customer satisfaction, accountability and landlord performance.

With first-hand experience of our services, your feedback really can help us to improve. 

We regularly ask for customer feedback by way of customer satisfaction surveys, but we are always contactable via email on [email protected] or via telephone on 0203 744 0415 and we welcome your feedback at any time.

Opportunities to get involved

​Join The Heylo Readers' Panel

We're looking for Heylo customers to join our Readers' Panel to assess and provide feedback on how we communicate with, and deliver services to, our customers.

The Readers' Panel is your opportunity to engage and help us to ensure we deliver our services in ways that are totally in tune with our customers.  You'll be supplied around 10 documents to review each year, and for each document you review and return, you'll receive a £15 Amazon reward voucher!

For more information on the Readers' Panel, including the Terms of Reference and Role Profiles, please see links below.  

Any questions?, please email us on [email protected] or call 020 8124 1416.

Download The Heylo Readers' Panel Role Profile
Download The Heylo Reader's Panel Terms of Reference

Apply to join the readers Panel

If you are interested in joining the panel, please complete the form.

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