Neighbourhood and Community Information
We want you, our customers, to love your community as much as they love your home. To help you feel connected to your local area we have developed a series of policies and initiatives and you can read more about these below.
Heylo Together
We’re proud to have launched Heylo Together, an initiative that supports you, our customers, to get involved in community organisations and charities that matter to you.
Customers can nominate an organisation that they feels is deserving of a grant and Heylo’s Customer Committee will consider each application and award funding to successful organisations.
Ideas for you to stay connected to your neighbourhood
We’re keen to share new ideas and ways for you to stay connected to your neighbourhood and we keep you updated on these ideas via articles that are available on the Heylo Homeowner section of the website and that are also promoted via our Customer Newsletter. To catch up on some of our recent articles, click on the links below.
Communities in the cloud:
4 great ways to stay connected to your community using digital technology
Neighbourhood Watch:
A great way to connect with your local community
What to do if you are in dispute with a neighbour
If you find yourself in dispute with a neighbour, then it’s important to try and resolve the issue as quickly as possible. Allowing a dispute to continue can cause unnecessary distress to both parties.
Often, neighbours find themselves in dispute over issues like car parking, boundary / fence maintenance issues, and noisy pets. It’s entirely possible to resolve these issues through friendly and reasonable dialogue and we would encourage you to do this in the first instance.
Minor neighbour disputes should be resolved directly between neighbours and we do ask and expect our customers to try to resolve such disputes directly where they can.
If you have exhausted all attempts to amicably resolve the issue with your neighbour and they are either not willing to listen or compromise, then you may consider escalating your complaint to your local council, or taking a legal route. You should be aware that taking legal action can cost a significant amount of money and cause lasting damage to the relationship you have with your neighbour.
What to do if your experience anti-social behaviour in your community
Anti-social behaviour damages our local communities. While we often think of anti-social behaviour as being dog waste left on paths, or noisy teenagers hanging about local parks and high streets, there are many other forms of anti-social behaviour and, at best, anti-social behaviour causes inconvenience and irritation to residents, and at worst, it can cause residents to withdraw from their local community, or move away and therefore real and lasting harm.
If you experience anti-social behaviour in your local community then it’s important you tell us and we’ll do our very best to support you.
If you are causing anti-social behaviour and are a Heylo leaseholder or shared owner, then you may be in breach of the terms of your lease agreement and liable to action against you under the lease. We expect and ask our customer not to commit anti-social behaviour and will take action if we have to under the lease.
To help you understand what we define as anti-social behaviour and the support we can provide, please read our Anti-Social Behaviour Policy, available on the Policies section of our website.
What to do if you have a safeguarding concern?
It is important we take care of others in our communities. If you have a concern about the welfare of someone in your neighbourhood, you should report your concerns to the police or Crimestoppers. If you choose to report via Crimestoppers, you can do so anonymously. For more information, click the link below to visit the Crimestoppers website.
Likewise, if you are experiencing domestic abuse at home, or have left your home due to domestic abuse, you can call us and we’ll do our very best to support you. We have a Safeguarding Officer you can speak to, and we can discuss further support that may be available to you.
For more information on how we support customers experiencing domestic abuse, please read our Domestic Abuse Policy which can be found on the Policies section of our website .
