Who are Heylo?

Heylo understands that driving efficiency into heylo’s functions and services will be a source of competitive advantage.

• The senior business analyst will provide in-depth analysis services and suggest approaches and methodologies to key partners and stakeholders for the prioritisation, planning, delivery and migration of heylo’s current functions, features and initiatives to the future core, Zoho multi-function, strategic system.
• The senior business analyst will also provide BA support for the continuous improvement of the other established heylo applications and processes.
• The senior business analyst evaluates the technicalities of the business problems and then shapes and crafts business solutions intuitively.
• The senior business analyst also acts as a mediator between the senior stakeholders in heylo. The senior business analyst will work for the Implementation Director and collaborate closely with the programme/project managers, Senior Zoho Engineer and senior stakeholders on this important programme of work.

• Manage the people, process and technologies analysis associated with delivering/migrating to the Zoho core multi-function strategic system.
  
• Strategic analysis activities
  
• Requirements elicitation
• Understanding of Shared Ownership and its processes
  
• Provide consultancy for internal stakeholders
  
• User Story documentation
  
• Verbal and written communication skills
  
• Process modelling
  
• Understanding of system analysis
  
• Ability to manage own workload
  

Job Title: Property Manager Estates

Department: Property Management

Location: Leeds

Reporting to:  Senior Property Manager (Estates)

Salary: £25,000 - £28,000

• Provide an effective and efficient professional support service to all homeowners living in developments where an estate or block service charge is paid. Ensure that those services are in line with all legal, contractual, regulatory requirements and good and/or best practice intervening where necessary.

• Ensure that homeowners are safe in their homes by monitoring performance of managing agents in sourcing key health & safety and fire prevention measures data recommending intervention where necessary.
  
• Maintain and develop relationships with managing agents delivering services to heylo homeowners, ensuring services are being delivered to a high standard and represent value for money. Maintain a register and grading system to assess performance of managing agents.
  
• Review all matters relating to estate and service charges raised by third party managing agents for onward collection from homeowners. Provide robust assessment, inspection and challenge to all budgets and final accounts issued to heylo for payment and onward collection. Monitor and check expenditure to ensure that charges are fair, reasonable, correctly incurred and demanded in a timely manner as required under legislation.
  
• Assist in the void property onboarding process ensuring all properties are inspected, snagging issues resolved and made safe and secure including isolating gas supplies. Ensure all void holding invoices have been issued in the right name and address, recorded in the correct manner and paid punctually.
  
• Assist in preparing all contractual lease responsibilities under the AHP shared ownership lease in respect of issuing microstaircasing notices as well as annual statements of repair funding.
  
• Assist in the preparation of annual rent, service charge, lease administration fee and buildings insurance charges reviews in a timely manner each year.
  
• Assist in the management of the buildings insurance policy for heylo homeowners liaising with brokers, loss adjustors, etc as required. Manage the Hometree contract for insurance backed repairs under the AHP lease requirements.
  
• Assist in ensuring that health & safety trackers and other records are updated in real time.