Why work for us

HEYLO GRADUATE 
PROGRAMME 2022

Unlock your potential

We’re investing in the training and
development of future talent

Find out more

At heylo, we’re

Personable

We're an interconnected workforce, all with varied backgrounds – which means you’ll get to know everyone including the leadership team and have knowledge from all sectors making our business great.

Health & Fitness

All employees receive the opportunity to opt into life assurance and critical illness cover. You can choose to take advantage of a subsidised gym membership, located 100 yards from the office it’s perfect for a lunchtime workout. heylo also offers the Government’s cycle to work scheme.

Exposure

As a small business, our job specifications are often wider than those of a corporate company meaning you will get a good understanding of how all area of the company operate.

Office Perks

fully stocked fridge is only ever a few steps away, there are also office socials, work lunches, Christmas parties and after work drinks. 

Variety

Your day-to-day life will often be quite varied, with a range of tasks and responsibilities.

Holiday

You'll be entitled to 25 days annual leave plus Bank Holidays.

Growth

It is an exciting time to join heylo. With a flurry of new projects being implemented you can help shape our expansion.

Reservist or thinking about joining?

heylo offers Reservists 10 days paid leave in addition to the 5 days unpaid or use of personal holiday.

Lunch

You’ll never have to worry about lunch again, for all those in the office just remember to choose your lunch by noon the day before.

Explore our current positions

Junior Sales Progression - Transactional

Job Title:    Junior Sales Progression - Transactional

Department:  Your Home

Location:  Leeds


Job Overview

We are looking for Junior Sales Progressor with property and customer service experience who has the ability to work as part of a small close team within an entrepreneurial company.  Your Home is about helping people on to the housing ladder by enabling them to find existing properties that are already for sale and us converting the property into part buy – part rent.


Key Responsibilities 

  • To progress a Your Home customer from the application stage through to completing on a shared ownership property
  • Supporting transactions managers
  • Helping new applicants and answering any questions on the Your Home product
  • Clearly explaining the concept of shared home ownership and Your Home/Heylo Housing
  • Qualifying customers - Checking customers affordability
  • Ability to build good relationships and work with estate agents both in explaining the YH product and progressing sales
  • Ability to work alongside solicitors and other third parties including surveyors to progress the transaction
  • Updating internal databases and systems
  • Receiving and making calls

 

Capabilities and experience

  • Superb telephone manner – warm voice, clear diction
  • Ability to explain complex concepts in simple terms
  • Determined and has a positive and enthusiastic attitude
  • Empathetic
  • Some experience of working in property sector
  • Experience of buying and selling own home
  • Good standard of numeracy and literacy and basic skills with Excel spreadsheets and property databases
  • Great communication skills
  • Very organised with excellent administration skills
  • Process driven
  • Front line customer service
  • Team work – ability to work and thrive as a member of a team

Summary

Heylo is a group of companies specialising in part-buy, part-rent family homes to help lower and middle-income households get on the housing ladder across the UK. Operating in partnership with national, regional and local house builders to deliver a very affordable route to home ownership in more than 250 Local Authorities. Through an efficient, professional and customer focused customer property management platform Heylo simultaneously provides attractive long term, inflation linked returns for investors.

Apply
Junior Project Manager
Job Title: Junior Project Manager

Location: Leeds

Job Description:

We are seeking a Junior Project Manager that will report to the Project and Business Manager. You should have experience of one or more functional teams in a problem solving, project management, or change management role. Ideally, you will come from either a Social Housing, Shared Ownership, PRS or Property background although this is not essential. The successful candidate will be expected to collaborate across various teams within the business and their role will include:

  • Supporting the Project Management team identify, implement, and map process improvement opportunities to improve the overall operations of the company from an efficiency and risk management perspective
  • Working with vendors to improve the service offerings that we are currently utilising, or, identifying and engaging with new vendors and services that can be utilised to improve the customer journey
  • Partnering with internal technology teams to drive outcomes, identify gaps, manage requests, and resolve issues that may be urgent and time conscious or alternatively be long dated large scale changes
  • Delivering improvements across the business, on time, on budget, while being able to measure results in terms of efficiency, risk reduction, cost reduction, opportunity generation or other relevant metrics
  • Tracking competing workflows and priorities through Project Plans, RAID logs and other project documents and using these to communicate to the rest of the business


The Successful Applicant

  • Experience working with Projects or Change Management initiatives
  • Excellent skills across Excel, MS Project, Visio, PowerPoint and comfortable with handling basic data requests
  • An effective communicator with the ability to engage with, and build positive relationships at all levels, with both internal and external stakeholders
  • Able to demonstrate an understanding of what constitutes great customer experience
  • Articulate, pragmatic, independent, analytical, and solutions-focused, with exceptional drive and enthusiasm

Qualifications:

  • Degree and/or post graduate qualification relevant to the role is essential
  • Project Management (Agile / Prince) or Lean (six sigma yellow / green belt) or other relevant qualifications in these fields
Apply
Head of Procurement, Repairs & Maintenance
Job Title: Head of Procurement, Repairs & Maintenance

Location: Leeds


Job Description:

We are seeking a Head of Procurement, Repairs & Maintenance as part of our Portfolio Management team. You will come from either a Social Housing, Shared Ownership, PRS or Affordable Rent background. Ideally with experience in more than one of these areas and a track record in managing and delivering multi- disciplinary housing services. The successful candidate will be expected to lead from the front and will be responsible for:

  • Overseeing a team of 3-5 direct resources that are responsible for executing the repairs and maintenance obligations on our portfolio of properties
  • The role holder’s primary responsibility will be to promote best in class procurement activities, supply chain selection and management processes, leading the implementation of appropriate policy and procedure to ensure compliance with objectives and relevant regulations.
  • Additionally, to lead efforts to minimise and address all snagging issues post completion and working directly with builders to address these concerns
  • While also managing multiple vendors that will be completing repairs, maintenance, and other work on behalf of heylo which will require potentially sourcing vendors, negotiating contracts and ensuring there is appropriate quality control in place
  • You will also be responsible for managing properties that are owned outside of the shared ownership model (outrights) which will require attention via inspections, uplifts / refreshment and other pre move in / pre sale activities to be completed
  • Line management and performance management of the team. Responsible for setting targets, reviewing performance, coaching, and identifying staff development areas
  • Achieving financial objectives across the teams and ensuring contractual obligations are met
  • Identifying and contributing to areas of improvement across the functions

 

The Successful Applicant

  • Senior level experience in procurement, repairs and maintenance within the housing industry
  • Experience of leading a team in a challenging, target driven environment
  • An effective communicator with the ability to engage with, and build positive relationships at all levels, with both internal and external stakeholders
  • Able to demonstrate an understanding of a tenant's expectations
  • Understanding of escalation protocols and risk management


Qualifications:

  • You will hold a relevant professional qualification such as Chartered Institute of Procurement and Supply (CIPS).
  • You must have at least 5 years’ experience in a similar procurement and supply chain management role, preferably in the construction/housebuilding/property or facilities management compliance sector.
Apply

Not the role you’re looking for?                

We are always looking for bright and entrepreneurial people to join our business and thrive, please email your CV to [email protected]

Our Locations

London Office

Well connected with less than 5 minutes walk from Imperial Wharf over ground station, with easy access to Clapham Junction, London Waterloo, Earls Court and Willesden Junction, West Brompton and Shepherd Bush.


We also have a secure underground car park on site, with season tickets available.

Leeds Office

Distinctive stone banding and Gothic Revival arches, Park Place is a listed landmark in the heart of Leeds.

 

With a 3-minute walk from Leeds Train Station, 5 minutes’ walk from Leeds Bus Station and car parking a short walk away. .