Why work for us

At heylo, we’re

Personable

We're an interconnected workforce, all with varied backgrounds – which means you’ll get to know everyone including the leadership team and have knowledge from all sectors making our business great.

Health & Fitness

All employees receive the opportunity to opt into life assurance and critical illness cover. You can choose to take advantage of a subsidised gym membership, located 100 yards from the office it’s perfect for a lunchtime workout. heylo also offers the Government’s cycle to work scheme.

Exposure

As a small business, our job specifications are often wider than those of a corporate company meaning you will get a good understanding of how all area of the company operate.

Office Perks

fully stocked fridge is only ever a few steps away, there are also office socials, work lunches, Christmas parties and after work drinks. 

Variety

Your day-to-day life will often be quite varied, with a range of tasks and responsibilities.

Holiday

You'll be entitled to 25 days annual leave plus Bank Holidays.

Growth

It is an exciting time to join heylo. With a flurry of new projects being implemented you can help shape our expansion.

Reservist or thinking about joining?

heylo offers Reservists 10 days paid leave in addition to the 5 days unpaid or use of personal holiday.

Lunch

You’ll never have to worry about lunch again, for all those in the office just remember to choose your lunch by noon the day before.

Explore our current positions

Head of Health & Safety

Job Title: Head of Health & Safety


Location: Leeds


The role

  • The role holder’s primary responsibility will be to promote a positive health and safety culture throughout the business, leading the implementation of appropriate policy and procedure to ensure compliance with objectives and relevant regulations.
  • The role will cover all the group’s property assets across the country, comprising of shared ownership and private rental sector stock, as well heylo office locations.
  • The role reports to Operational Risk Director and has close interaction with the Property Management and Risk teams, external vendors / suppliers and other senior members of the Heylo team, as well as its appointed partner(s).
  • The principal base of employment will be from the heylo Leeds office, with an expectation to travel to the London office and other site based locations where required.

  

Key Responsibilities (including but not limited to)

  • To promote a positive health and safety culture throughout the business.
  • To create appropriate Health and Safety related policies and procedures and to ensure training, awareness and compliance across the business and its suppliers/partners where appropriate.
  • Lead the development, implementation, and delivery of the Group's health and safety objectives and targets, ensuring that they are aligned with Group objectives and relevant regulations.
  • To create and manage the company Health & Safety legislation register and review it on an annual basis providing necessary action plans.
  • To monitor and report on compliance of all directly or subcontracted CDM related activities, relevant works and statutory testing & checks against agreed programmes, SLA’s and statutory requirements. Identify any inadequacies in existing arrangements.
  • Carry out inspections of construction related activities on site, ensuring compliance with the HS&E Policy and overarching HS&E legislation. Undertake programmed and ad-hoc inspections, preparing reports following site visits by accurately recording any non-compliance and following up on any actions.
  • Ensure that the business and any of its partners or suppliers rectify any non-compliance issues, escalating through the business management chain where appropriate.
  • Carry out incident led investigations and report applicable incidents to the Health and Safety Executive under RIDDOR.
  • Ensure that all Fire Risk Assessment are completed on a timely basis and that we have copies of all assessments and that any corrective actions are completed in accordance with the relevant Fire Risk Assessment (any actions not completed in a timely fashion re report to the Board.
  • Ensure that all gas certificates and  other safety inspections are completed prior to customers moving in for both outrights and normals for all shared ownership properties (including Home Reach and Your Home).
  • Working with appointed Employers Agents with respect to heylo’s shared ownership business involving packaged deal to ensure that the housebuilders are complying with the necessary standards on the sites which heylo is working with the housebuilder to build shared ownership homes.
  • Prepare HS&E reports for the business and where required business management meetings.
  • Prepare health and safely plans as may be required.
  • Review supplier/contactors’ RAMS and monitor contractor compliance, where may be required. Assisting with the assessment of suppliers/subcontractors and reviewing their performance.
  • Provide HS&E advice, information and training, facilitating the sharing of best practice and learning across the business.

  

Qualifications, Experience & Skills
  • You will hold as a minimum a NEBOSH Diploma or equivalent with formal qualifications involving construction/fire safety/H&S training.
  • It would be an advantage to have either completed or working towards additional HS&E qualifications and be a member of IOSH.
  • You must have experience in a similar Health and Safety related role, preferably in the construction/housebuilding/property or facilities management compliance sector.
  • Be familiar with relevant statutory Regulations and Frameworks including H&S legislation, Quality Management and GDPR requirements.
  • Experience of writing relevant Health and Safety related policies and procedures.
  • Experience in dealing with challenging situations, alongside the need to liaise effectively with external stakeholders such as the HSE.
  • Experience of working with appropriate health and safety management systems and software packages, preferably with experience of MRI.
  • Ideally a strong interest/passion for the UK housing industry in general.
  • A self-driven entrepreneurial spirit that embraces change and is comfortable making decisions and leading by example.

  

Remuneration

The remuneration package will be structured around a base salary, in addition to an annual bonus reflecting personal and business performance.

Apply
Investment Risk Analyst

Job Title:  Investment Risk Analyst 


Department:  Risk and Compliance


Location:  Leeds


Reporting to:  Chief Risk Officer


Job Overview

We are looking for a Risk Analyst to join the Risk and Compliance team to support the analysis of incoming prospective investment opportunities and coordinate the Investment Committee process. The investment analysis includes the extraction and interpretation of multiple sources of real estate and demographic data, identifying risks associated with the opportunity and providing recommendations to heylo’s weekly Investment Committee on the viability and strength/weakness of the prospective portfolio, utilising appropriate management information.

 

Key Responsibilities 

  • Supporting the work of the Chief Risk Officer in assessing all prospective investment portfolios, with a view to taking ownership of individual risk assessments of incoming opportunities
  • Undertaking extensive research into the content of the portfolio, interpreting and extracting qualitative and quantitative data from multiple sources and summarising the findings in a Risk Analysis Report, which includes a breakdown of the identified risk associated with the assets and recommendations for how this is removed or mitigated
  • Analyse existing tenanted portfolio to identify areas of risk
  • Presenting the Risk Analysis Report findings at Investment Committee
  • Take responsibility for coordinating the weekly Investment Committee process by requesting and reviewing all necessary legal and contractual documents from the originating Partnership Directors and circulating the documentation pack to all Investment Committee attendees
  • Responsible for summarising the discussion and associated outcome of each Investment Committee meeting
  • Provide general support for the Risk and Compliance team in a variety of company-wide projects
  • Identifying process and analytical improvements to current processes, and contributing to wider heylo projects where the Risk team is involved 
  • Interrogate the credit criteria database to get alerts of applications that fail the criteria and review credit and affordability information against credit policy in order to form a full decision on pass or fail.
  • Communicate the outcome and reasons to the customer facing relationship team and review any appeal that is returned for a final underwriting decision.
  • Interrogate the property database to check on required final valuation, sending any such requirement to external valuation agents
  • Contribute to the enhancement of the management information reports provided to Investment Committee
  • Ensure that credit policy metrics are clearly mapped to information and reports concerning the firm’s credit risk profile

 

Capabilities and experience

  • Experience in real estate/investment risk roles desirable
  • Knowledge of shared ownership as a tenure and the issues surrounding the supply of national affordable housing desirable
  • Excellent attention to detail specifically relating to the management of large data sets and their integrity
  • Skilled at data cleansing with a focus on values, formatting and structure of data
  • Strong analytical skills relating to both qualitative and quantitative data with the ability to extract key information and concisely summarise findings
  • Independent worker willing to take ownership of given tasks and use initiative where necessary
  • Strong working knowledge of Microsoft Office – especially Microsoft Excel
  • An understanding of credit risk and credit policy, including affordability and bureau information
  • Investigative and analytical nature
  • Demonstrated collaboration skills through effective oral and written communication and an approach that supports and values the contributions of others
Apply
Retail Credit Risk Analyst

Job Title:  Retail Credit Risk Analyst  


Department:  Risk and Compliance


Location:  Leeds


Reporting to:  Chief Risk Officer


Job Overview

We are looking for a Retail Credit Risk Analyst to join the Risk and Compliance team to support the analysis of prospective shared ownership tenants and manage our internal credit criteria database. The analysis includes reviewing credit reference agency data, internal credit standards, considering appeals and generating insightful management information.

 

Key Responsibilities 

  • Supporting the work of theChief Risk Officer in assessing prospective tenants under the shared ownership scheme with a view to taking ownership of these activities
  • Undertaking extensive research into the content of the portfolio, interpreting and extracting qualitative and quantitative data from multiple sources and summarising the findings in a Risk Analysis Report
  • Analyse existing tenanted portfolio to identify areas of risk and feed back into the credit decisioning process
  • Provide general support for the Risk and Compliance team in a variety of company-wide projects
  • Identifying process and analytical improvements to current processes, and contributing to wider heylo projects where the Risk team is involved
  • Interrogate the credit criteria database to get alerts of applications that fail the criteria and review credit and affordability information against credit policy in order to form a full decision on pass or fail.
  • Communicate the outcome and reasons to the customer facing relationship team and review any appeal that is returned for a final underwriting decision.
  • Contribute to the enhancement of the management information reports provided to management
  • Ensure that credit policy metrics are clearly mapped to information and reports concerning the firm’s credit risk profile

 

Capabilities and experience

  • Experience in retail credit risk analysis roles
  • Knowledge of shared ownership as a tenure and the issues surrounding the supply of national affordable housing desirable
  • Excellent attention to detail specifically relating to the management of large data sets and their integrity
  • Skilled at data cleansing with a focus on values, formatting and structure of data
  • Strong analytical skills relating to both qualitative and quantitative data with the ability to extract key information and concisely summarise findings
  • Independent worker willing to take ownership of given tasks and use initiative where necessary
  • Strong working knowledge of Microsoft Office – especially Microsoft Excel
  • An understanding of credit risk and credit policy, including affordability and bureau information
  • Investigative and analytical nature
  • Demonstrated collaboration skills through effective oral and written communication and an approach that supports and values the contributions of others
Apply
Director, Property Management

Job Title: Director, Property Management


Location: Leeds


Job Description:

We are seeking a Director for our Property Management team. You will come from either a Social Housing, Shared Ownership, PRS or Affordable Rent background. Ideally with experience in more than one of these areas and a track record in managing and delivering multi- disciplinary housing services. The successful candidate will be expected to lead from the front and will be responsible for

  • Building high performing teams across tenancy management (collections / arrears / snagging issues), portfolio administration and safety (fire risk, statutory risk management, estate asset management, service charges, rent reviews), repairs and maintenance (snagging and general repairs), and management and regulatory reporting the delivery of an effective and efficient housing service which places the customers at the centre of all activities
  • Line management and performance management of a team of Property Managers. Responsible for setting targets, reviewing performance, coaching, and identifying staff development areas
  • Working across the business to develop and implement policies and practices that can be consistently administered across the portfolio with agreement from Risk and other stakeholders
  • Identifying and contributing to areas of improvement and working closely with the COO to produce performance monitoring information
  • Driving value for money and tenant satisfaction.
  • Providing professional, strategic and policy advice to SMT, Board Members, tenant and leaseholders representatives


The Successful Applicant

  • Senior level experience in Property Management
  • Experience of leading a team in a challenging, target driven environment
  • A strong understanding of the issues and challenges facing the housing sector, tenancy related legislation, and statutory risk requirements and obligations
  • An effective communicator with the ability to engage with, and build positive relationships at all levels, with both internal and external stakeholders
  • Strong general housing experience
  • Able to demonstrate an understanding of a tenant's expectations and perspective of a landlord's performance.
  • Experience overseeing a programme of complex projects delivering quality outcomes, on time and budget and to champion digital transformation which supports service improvement and positive impacts for communities.
  • Experience of MRI system would be beneficial.
  • Excellent time management and organisational skills in reference to themselves and individual projects and tasks
  • Responsibility for their own work, self-motivation, flexibility and enthusiasm, with the ability to take initiative
  • Articulate, pragmatic, analytical and solutions-focused, with exceptional drive and enthusiasm.

 

Qualifications:

  • Degree and/or post graduate qualification relevant to the role is essential
  • Membership of the Chartered Institute of Housing, Royal Institution of Chartered Surveyors or other appropriate professional body is desirable.
Apply
Head of Customer Experience

Job Title: Head of Customer Experience


Location: Leeds


Job Description:

We are seeking a Head of Customer Experience to ensure efficient delivery of market leading customer service.  You will come from either a Social Housing, Shared Ownership, PRS or Affordable Rent background. Ideally with experience in more than one of these areas and a track record in managing and delivering multi- disciplinary housing services. The successful candidate will be expected to lead from the front and will be responsible for:

  • Leading a team that is the first point of customer engagement on all queries to Heylo and be the initial face of the company that can respond to general queries and issues and direct queries to the right place within the organisation
  • Managing the out of hours customer care team / outsourced call centre team
  • Seeking feedback from customers and completing customer surveys
  • Leading on the improvement plan towards 5 Star customer ratings, such as Trust Pilot, Google Reviews and responding to any unsatisfactory reviews.
  • Managing customer complaints through to resolution and ensuring internal policies and frameworks are followed, as well as influencing policy decisions
  • Leading on the relationship with relevant Ombudsman bodies, managing any referrals through to completion and following up on action improvement plans as necessary.
  • Leading a team of call centre staff and training the team to service customers appropriately and respect and ensuring effective quality control is in place across the call centre team
  • Developing scripts and conversation pathways that can be utilised by the call centre teams
  • Line management and performance management of a team of customer care staff. Responsible for setting targets, reviewing performance, coaching, and identifying staff development areas
  • Identifying and contributing to areas of improvement across the customer care team


The Successful Applicant

  • Senior level experience in customer care, call centre management and complaint handling.
  • Experience of leading a team in a challenging, target driven environment
  • A proven ability to direct and encourage team members to maximise team performance
  • An effective communicator with the ability to engage with, and build positive relationships at all levels, with both internal and external stakeholders
  • Strong general housing experience
  • Able to demonstrate an understanding of a tenant's expectations
  • Understanding of escalation protocols and risk management
  • Excellent time management and organisational skills in reference to themselves and individual projects and tasks
  • Exemplary telephone manner
  • Responsibility for their own work, self-motivation, flexibility and enthusiasm, with the ability to take initiative


Qualifications:

  • Degree and/or post graduate qualification relevant to the role is essential
Apply
Head of Procurement, Repairs & Maintenance
Job Title: Head of Procurement, Repairs & Maintenance

Location: Leeds


Job Description:

We are seeking a Head of Procurement, Repairs & Maintenance as part of our Portfolio Management team. You will come from either a Social Housing, Shared Ownership, PRS or Affordable Rent background. Ideally with experience in more than one of these areas and a track record in managing and delivering multi- disciplinary housing services. The successful candidate will be expected to lead from the front and will be responsible for:

  • Overseeing a team of 3-5 direct resources that are responsible for executing the repairs and maintenance obligations on our portfolio of properties
  • The role holder’s primary responsibility will be to promote best in class procurement activities, supply chain selection and management processes, leading the implementation of appropriate policy and procedure to ensure compliance with objectives and relevant regulations.
  • Additionally, to lead efforts to minimise and address all snagging issues post completion and working directly with builders to address these concerns
  • While also managing multiple vendors that will be completing repairs, maintenance, and other work on behalf of heylo which will require potentially sourcing vendors, negotiating contracts and ensuring there is appropriate quality control in place
  • You will also be responsible for managing properties that are owned outside of the shared ownership model (outrights) which will require attention via inspections, uplifts / refreshment and other pre move in / pre sale activities to be completed
  • Line management and performance management of the team. Responsible for setting targets, reviewing performance, coaching, and identifying staff development areas
  • Achieving financial objectives across the teams and ensuring contractual obligations are met
  • Identifying and contributing to areas of improvement across the functions

 

The Successful Applicant

  • Senior level experience in procurement, repairs and maintenance within the housing industry
  • Experience of leading a team in a challenging, target driven environment
  • An effective communicator with the ability to engage with, and build positive relationships at all levels, with both internal and external stakeholders
  • Able to demonstrate an understanding of a tenant's expectations
  • Understanding of escalation protocols and risk management


Qualifications:

  • You will hold a relevant professional qualification such as Chartered Institute of Procurement and Supply (CIPS).
  • You must have at least 5 years’ experience in a similar procurement and supply chain management role, preferably in the construction/housebuilding/property or facilities management compliance sector.
Apply
Junior Project Manager / Project Coordinator
Job Title: Junior Project Manager / Project Coordinator

Location: Leeds or London


Job Description:

We are seeking a Junior Project Manager / Project Coordinator that will report to the Operations Project Manager. You will come from either a Social Housing, Shared Ownership, PRS or Affordable Rent background. Ideally with experience one or more functional teams, and, in a problem solving, project management, or change management rold. The successful candidate will be expected to lead from the front and will be responsible for

  • Working across the business to identify process improvement opportunities and actioning opportunities to improve the overall operations of the company from an efficiency and risk management perspective
  • Working with vendors to improve the service offerings that we are currently utilising, or, identify you vendors and services that can be utilised to improve the customer journey
  • Partnering with internal technology teams to drive outcomes, identify gaps, and resolve issues that may be urgent and time conscious or alternatively be long dated large scale changes
  • Delivery improvements across the business, on time, on budget, while being able to measure results in terms of efficiency, risk reduction, cost reduction, opportunity generation or other relevant metrics
  • Working across multiple projects simultaneously while balancing interdependencies across scarce resources and priorities


The Successful Applicant

  • Experience in the Property industry, preferably delivering Projects or Change Management initiatives
  • A strong understanding of the issues and challenges facing the housing sector
  • An effective communicator with the ability to engage with, and build positive relationships at all levels, with both internal and external stakeholders
  • Able to demonstrate an understanding of a tenant's expectations and perspective of a landlord's performance
  • Experience working across a programme of projects delivering quality outcomes, on time and budget and to champion digital transformation which supports service improvement and positive impacts for communities
  • Experience of MRI system would be beneficial, as would experience with minitab or SPSS
  • Articulate, pragmatic, analytical and solutions-focused, with exceptional drive and enthusiasm
  • Excellent skills across Excel, MS Project, Visio, Powerpoint

 

Qualifications:

  • Degree and/or post graduate qualification relevant to the role is essential

  • Project Management (Agile / Prince) or Lean (six sigma yellow / green belt) or other relevant qualifications in these fields
Apply
Senior Lead Data Engineer

We are looking for a highly organised Senior Data Engineer, with a focus on CRM and creating both internal and external tools and processes to manage and leverage customer data.


The ideal candidate should also have a background in Data, Workflow Management or Cloud Management, and also project delivery and change governance processes.


This role will be based in Leeds, and in the first instance will be work from home before transitioning to being office based.

Apply

Not the role you’re looking for?                

We are always looking for bright and entrepreneurial people to join our business and thrive, please email your CV to [email protected]

Our Locations

London Office

Well connected with less than 5 minutes walk from Imperial Wharf over ground station, with easy access to Clapham Junction, London Waterloo, Earls Court and Willesden Junction, West Brompton and Shepherd Bush.


We also have a secure underground car park on site, with season tickets available.

Leeds Office

Distinctive stone banding and Gothic Revival arches, Park Place is a listed landmark in the heart of Leeds.

 

With a 3-minute walk from Leeds Train Station, 5 minutes’ walk from Leeds Bus Station and car parking a short walk away. .