Job Overview

Key Responsibilities 

• To progress a customer from the application stage through to completing on a shared ownership property.
• To process all documentation in a proper and timely way and in accordance with all relevant rules and regulations. To make sure that all other parties are aware of the timescales that need to be complied and deadlines are met.
• To develop and maintain professional relationships and partnerships externally and internally, ensuring the interests of the organisation are safeguarded.
• To work collaboratively with solicitors and valuers to ensure all relevant covenants and obligations are fully complied with. To also ensure all required eligibility and funding conditions are fully complied with. Where concerns arise, collaborate with relevant parties to take appropriate action, particularly if there is any suggestion that there is misrepresentation.
• To maintain and update monitoring tools from which to provide weekly, or as otherwise needed reports on sales progress.
• To help new applicants and answer any questions on the Your Home product.
• To deal with shared ownership purchases. Responding and driving sales to make sure that they are concluded in a timely way. Make sure that the valuations fairly reflect the value of the property, ordering searches, instructing solicitors, educating Estate Agents. Making sure that costs and fair fees are collected in accordance with Heylo’s policy.
• Making sure that all the necessary timescales are complied with and that transactions are concluded in a timely way. Balancing the need to conclude in a timely manner with the need to deliver ambitious standards of customer service and satisfaction.
• Effectively deal with enquires and complaints and promote high customer service standards. Learning from complaints to alter working practice as needed.

Capabilities and experience

The candidate will have:

• Passes in GCSE English and Maths or equivalent or ability to operate at that level (E)
• Superb telephone manner – warm voice, clear diction
• Ability to explain complex concepts in simple terms
• Determined and has a positive and enthusiastic attitude
• Demonstrable understanding of conveyancing process from reservation to completion. (E)
• Some experience of working in property sector
• Good standard of numeracy and literacy and basic skills with Excel spreadsheets and property databases
• Great communication skills
• Very organized with excellent administration skills
• Process driven
• Team work – ability to work and thrive as a member of a team

Summary

heylo is a group of companies specialising in Shared Ownership family homes to help lower and middle-income households get on the housing ladder across the UK. Operating in partnership with national, regional, and local house builders to deliver a very affordable route to home ownership in more than 250 Local Authorities. Through an efficient, professional and customer focused customer property management platform heylo simultaneously provides attractive long term, inflation linked returns for investors.

Location: Leeds/London

Reporting to: heylo Implementation Director

The successful candidate will be responsible for the following:

• Definition and development of testing practises.
• You will have broad experience across the testing lifecycle, creating Test Strategies, plans and scripts for each phase (SIT, UAT, OAT, Performance, Security). Solid track record of designing and analysing formal test metrics.
• Ensuring the project team have the right processes and tooling to complete the job.
• Managing the project team from a testing perspective.
• Effectively follow the software/ implementation development life cycle.
• Communicate effectively with Senior Business users, Development and Managers.
• Having full responsibility for defining the testing strategy, monitoring and ensuring compliance across the project lifecycle function.
• Utilising your own experience and judgement to ensure testing strategy meets business needs.
• Test Risk and Issue elicitation and escalation.
• Understanding of Shared Ownership and its processes.
• Provide testing consultancy for internal stakeholders.
• Verbal and written communication skills. 
• Ability to manage own workload.