Work for Heylo

Why work for us

At heylo, we’re

Personable

Personable

We're an interconnected workforce, all with varied backgrounds – which means you’ll get to know everyone including the leadership team and have knowledge from all sectors making our business great.

Health and fitness

Health & Fitness

All employees receive the opportunity to opt into life assurance and critical illness cover. You can choose to take advantage of a subsidised gym membership, located 100 yards from the office it’s perfect for a lunchtime workout. heylo also offers the Government’s cycle to work scheme.

Exposure

Exposure

As a small business, our job specifications are often wider than those of a corporate company meaning you will get a good understanding of how all area of the company operate.

Office Perks

Office Perks

fully stocked fridge is only ever a few steps away, there are also office socials, work lunches, Christmas parties and after work drinks. 

Variety

Variety

Your day-to-day life will often be quite varied, with a range of tasks and responsibilities.

Holiday

Holiday

You'll be entitled to 25 days annual leave plus Bank Holidays.

Growth

Growth

It is an exciting time to join heylo. With a flurry of new projects being implemented you can help shape our expansion.

Armed Forces

Reservist or thinking about joining?

heylo offers Reservists 10 days paid leave in addition to the 5 days unpaid or use of personal holiday.

Lunch allowance

Lunch

You’ll never have to worry about lunch again, for all those in the office just remember to choose your lunch by noon the day before.

Explore our current positions

Director of Property Management

Job Title: Director or Property Management

Department: Property Management

Location: Leeds, with occasional travel, including to Chelsea, London

Reporting to: Director of Public Sector Engagement


Who are Heylo?

Heylo aim to make housing across the UK more affordable and accessible for aspiring homeowners. The team of housing, development and finance professionals have acquired more than 8,000 properties throughout the UK for sale under shared ownership. It continues to expand the portfolio with our ever-evolving pipeline of new developments across England for sale under our flagship Homereach brand.

Heylo’s mission is simple: we want to help buyers climb - and stay on - the property ladder.


Job Overview: 

We are seeking a new Director of Property Management, who will have overall responsibility for our significant national portfolio of Shared Ownership homes, and a growing portfolio of PRS homes.

You will be an inspirational leader, with excellent knowledge of leasehold properties, ideally Shared Ownership specifically. With direct responsibility for Tenancy Management, Estate Management and Resales/Staircasing teams, you will also work collaboratively with colleagues across the business to ensure that we deliver sector leading performance and customer satisfaction in Shared Ownership and PRS management, and ensure that we meet our statutory and regulatory obligations at all times.

We operate across the country, and have ambitions to grow to become the largest provider of Shared Ownership homes over the coming five years.


Key Responsibilities:

As a senior leader, you will work closely with the ResiManagament Executive Committee (ExCom) and your teams, leading and managing one of the key operational areas of the business, namely the management of a national portfolio of Shared Ownership and Private Rented Sector (PRS) homes.

 

This is a pivotal role in delivering high quality property management and customer services, ensuring industry leading resident satisfaction, and contributing the organisation’s mission: ‘Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity’.

 

In this key leadership role you will:

  • Provide effective leadership for the Tenancy Management, Resales and Staircasing and Estate Management teams;
  • Provide collaborative leadership across the Group;
  • Deliver sector leading performance and customer satisfaction in Shared Ownership and PRS management;
  • Ensure ResiManagement Limited and the Heylo Group meets all statutory and regulatory obligations at all times.
  • Embrace and champion the culture, values and behaviours of the Heylo group. 


Key Responsibilities:

  • Tenancy Management
    • Oversee the portfolio of Shared Ownership and PRS homes
    • Develop and implement robust tenancy management processes, including rent collection, tenancy agreements, and lease compliance;
    • Maintain high levels of resident satisfaction;
    • Oversee the resolution of tenancy-related issues and disputes, ensuring a positive experience for residents;
    • Monitor and analyse regional portfolio trends and regulatory changes to ensure that the portfolio remains high performing and compliant with relevant legislation and best practices;
  • Arrears Management
    • Implement strategies to minimise rent arrears and manage arrears recovery processes;
    • Work closely with finance and legal teams to address arrears-related issues.
  • Estate Management
    • Develop and implement estate management plans to enhance the quality of living for residents;
    • Oversee management of service charges, along with planned and cyclical works where applicable to our portfolio;
    • Collaborate with local communities and stakeholders to address estate-related concerns.
  • Health and Safety Compliance
    • Collaborate with relevant teams to address and mitigate identified risks.
    • Monitor and ensure compliance with health and safety regulations, including fire risk assessment, lift safety, gas safety, legionella safety, and asbestos safety;
  • Repairs and Maintenance
    • Lead the planning and execution of repairs and maintenance programs for Shared Ownership properties where applicable, and the growing portfolio of PRS homes;
    • Collaborate with internal teams and external contractors to ensure timely and cost-effective property maintenance.
  • Resales and Staircasing
    • Oversee all post sales activity, including the resale and staircasing processes for Shared Ownership properties;
    • Develop our offer to deliver an exemplar, sector leading service with high levels of customer satisfaction;
    • Provide guidance to residents on their options and ensure compliance with regulatory requirements.
  • Customer Service
    • Work closely with the Head of Customer Experience to drive a culture of exceptional customer service within the property management team;
    • Work with colleagues to collaboratively develop a customer strategy and charter;
    • Engage with customer voice initiatives, including the Heylo Housing Registered Provider Customer Committee and other customer engagement groups or activities as may be developed;
    • Implement initiatives to improve resident satisfaction and engagement
  • Regulatory Standards
    • Ensure that all activities are compliant with applicable Regulatory Standards, in particular preparing for and delivering against the incoming Regulator of Social Housing Consumer Standards as they apply to the business.
  • Performance Monitoring and Reporting
    • Build on existing performance metrics and KPIs to measure the effectiveness of the portfolio and customer service. Prepare regular reports and presentations for ExCom and Boards;
    • Keep up to date with external developments in relation to your business function.
  • Budgeting and Financial Management
    • Assist in the preparation and monitoring of the Property Management team budget;
    • Identify cost saving and value for money opportunities.
  • Team and Leadership Management
    • Lead and inspire a team of housing professionals, providing guidance, support and performance management to ensure effective service delivery;
    • Grow a collaborative and inclusive work environment, promoting teamwork and professional development opportunities;
    • Conduct regular team meetings, performance reviews and training sessions to enhance individual and collective performance;
    • Build constructive working relationships and rapport with Directors, Managers and colleagues.

Capabilities and Experience:

The candidate will have: 

  • Significant experience working in housing, ideally in Shared Ownership, Private Rented Sector or General Needs Rent property management. Ideally with experience in more than one of these areas and a track record in managing and delivering multi- disciplinary housing services
  • Strong knowledge of Shared Ownership policy, delivery and statutory requirements and the regulatory framework
  • A degree or equivalent professional qualification in a relevant field
  • CIH Level 4 or 5 in Housing, be working towards this or be prepared to do so
  • Excellent understanding of health and safety regulations and building compliance related to shared ownership properties
  • Excellent communication and interpersonal skills
  • Excellent organisational and time management abilities
  • Excellent grammatical and administration skills and attention to detail, highly efficient in the preparation of documentation.
  • Strong multitasking skills and the ability to prioritise conflicting deadlines and varied workload while working under pressure.
  • Experience of being able to ensure compliance with the company policies, procedures, and objectives in carrying out the role.
  • Strong IT skills to include Microsoft Office, Teams and ideally has experience with MRI Qube and Zoho
  • Experience of managing budgets and business spend across relevant business functions.

The candidate will be:
  • Able to demonstrate experience of effectively managing, motivating and inspiring teams, focusing them on successful outcomes, and working across multi-disciplinary teams
  • Able to demonstrate an understanding of Shared Ownership customer expectations and perspective of a Shared Ownership landlord's performance
  • Able to relate to and work collaboratively with a wide range of people including senior colleagues and Board/Committee members.
  • Able to work independently on own initiative with limited day-to-day supervision.
  • Discreet and confidential at all times, able to deal with sensitive information in a professional manner
  • Able to adopt a flexible approach to meet business needs with evening meetings or events and occasional weekend commitments. 

Standard Responsibilities:

Adopt and comply with Heylo values, policies and procedures, and regulatory frameworks.

No role profile can cover every issue that may arise within the post at various times.

The post holder is expected to carry out other duties from time to time, which are broadly consistent with those described. Duties may be changed, after discussion, to suit the operational requirements of heylo.

Apply
Senior Business Analyst

Job Title: Property Manager Estates

Location: Chelsea, London

Reporting to: Heylo Implementation Director

Salary: £62,500 subject to candidates, qualifications and experience


Who are Heylo?

Heylo aim to make housing across the UK more affordable and accessible for aspiring homeowners. The team of housing, development and finance professionals have acquired more than 8,000 properties throughout the UK for sale under shared ownership. It continues to expand the portfolio with our ever-evolving pipeline of new developments across England for sale under our flagship Homereach brand.

 

Heylo’s mission is simple: we want to help buyers climb - and stay on - the property ladder.


Job specification:

Heylo understands that driving efficiency into heylo’s functions and services will be a source of competitive advantage.

  • The senior business analyst will provide in-depth analysis services and suggest approaches and methodologies to key partners and stakeholders for the prioritisation, planning, delivery and migration of heylo’s current functions, features and initiatives to the future core, Zoho multi-function, strategic system.
  • The senior business analyst will also provide BA support for the continuous improvement of the other established heylo applications and processes.
  • The senior business analyst evaluates the technicalities of the business problems and then shapes and crafts business solutions intuitively.
  • The senior business analyst also acts as a mediator between the senior stakeholders in heylo. The senior business analyst will work for the Implementation Director and collaborate closely with the programme/project managers, Senior Zoho Engineer and senior stakeholders on this important programme of work.


Requirements:

Skills:

  • Manage the people, process and technologies analysis associated with delivering/migrating to the Zoho core multi-function strategic system.
  • Strategic analysis activities
  • Requirements elicitation
  • Understanding of Shared Ownership and its processes
  • Provide consultancy for internal stakeholders
  • User Story documentation
  • Verbal and written communication skills
  • Process modelling
  • Understanding of system analysis
  • Ability to manage own workload


Experience:

  • Working within multiple methodologies e.g. Agile, Waterfall
  • Personable, confident and hardworking, with excellent organisational and communication skills
  • Shared Ownership (desirable)
  • Operating in fast paced and challenging environment
  • Operating and managing 3rd party suppliers

Experience:
  • Experience in Real Estate market
  • Experience working with Zoho and MRI applications

Standard Responsibilities:

Adopt and comply with Heylo values, policies and procedures, and regulatory frameworks.

No role profile can cover every issue that may arise within the post at various times.

The post holder is expected to carry out other duties from time to time, which are broadly consistent with those described. Duties may be changed, after discussion, to suit the operational requirements of heylo.

Apply
Property Manager (Estates)

Job Title: Property Manager Estates

Department: Property Management

Location: Leeds

Reporting to:  Senior Property Manager (Estates)

Salary: £25,000 - £28,000



Who are Heylo?

Heylo aim to make housing across the UK more affordable and accessible for aspiring homeowners. The team of housing, development and finance professionals have acquired more than 8,000 properties throughout the UK for sale under shared ownership. It continues to expand the portfolio with our ever-evolving pipeline of new developments across England for sale under our flagship Homereach brand.

 

Heylo’s mission is simple: we want to help buyers climb - and stay on - the property ladder.


Key Responsibilities: 

  • Provide an effective and efficient professional support service to all homeowners living in developments where an estate or block service charge is paid. Ensure that those services are in line with all legal, contractual, regulatory requirements and good and/or best practice intervening where necessary.
  • Ensure that homeowners are safe in their homes by monitoring performance of managing agents in sourcing key health & safety and fire prevention measures data recommending intervention where necessary.
  • Maintain and develop relationships with managing agents delivering services to heylo homeowners, ensuring services are being delivered to a high standard and represent value for money. Maintain a register and grading system to assess performance of managing agents.
  • Review all matters relating to estate and service charges raised by third party managing agents for onward collection from homeowners. Provide robust assessment, inspection and challenge to all budgets and final accounts issued to heylo for payment and onward collection. Monitor and check expenditure to ensure that charges are fair, reasonable, correctly incurred and demanded in a timely manner as required under legislation.
  • Assist in the void property onboarding process ensuring all properties are inspected, snagging issues resolved and made safe and secure including isolating gas supplies. Ensure all void holding invoices have been issued in the right name and address, recorded in the correct manner and paid punctually.
  • Assist in preparing all contractual lease responsibilities under the AHP shared ownership lease in respect of issuing microstaircasing notices as well as annual statements of repair funding.
  • Assist in the preparation of annual rent, service charge, lease administration fee and buildings insurance charges reviews in a timely manner each year.
  • Assist in the management of the buildings insurance policy for heylo homeowners liaising with brokers, loss adjustors, etc as required. Manage the Hometree contract for insurance backed repairs under the AHP lease requirements.
  • Assist in ensuring that health & safety trackers and other records are updated in real time.


Requirements:

The candidate will have: 

  • Passes in GCSE English & Maths at grade 4 or above or equivalent or ability to operate at that level. (E)
  • 2 years’ experience of working in a residential property environment. (E)
  • Demonstrable understanding of residential leases including shared ownership. (D)
  • Knowledge and/or experience of leasehold/shared ownership and homeowners property service charge regimes. (D)
  • Working knowledge of the requirements relating to fire safety and health & safety within residential property management. (D)
  • Associate level member of the IRPM or similar willingness to achieve this Member standard of membership. (D)
  • Effective communications and presentation skills, both oral and written. (E)
  • Effective IT skills including property management MIS, MS Office & Zoho Desk. (E)
  • Good influencing and persuading skills (D)
  • Good verbal and numerical reasoning skills. (E)
  • Ability to deal with conflicting priorities. (E)
  • Ability to work to deadlines and under pressure (E)

Standard Responsibilities:

Adopt and comply with Heylo values, policies and procedures, and regulatory frameworks.

No role profile can cover every issue that may arise within the post at various times.

The post holder is expected to carry out other duties from time to time, which are broadly consistent with those described. Duties may be changed, after discussion, to suit the operational requirements of heylo.

Apply

Not the role you’re looking for?                

We are always looking for bright and entrepreneurial people to join our business and thrive, please email your CV to [email protected]

Our Locations

London Office

Well connected with less than 5 minutes walk from Imperial Wharf over ground station, with easy access to Clapham Junction, London Waterloo, Earls Court and Willesden Junction, West Brompton and Shepherd Bush.


We also have a secure underground car park on site, with season tickets available.

Leeds Office

Distinctive stone banding and Gothic Revival arches, Park Place is a listed landmark in the heart of Leeds.

 

With a 3-minute walk from Leeds Train Station, 5 minutes’ walk from Leeds Bus Station and car parking a short walk away. .