Why work for us

At heylo, we’re

Personable

We're an interconnected workforce, all with varied backgrounds – which means you’ll get to know everyone including the leadership team and have knowledge from all sectors making our business great.

Health & Fitness

All employees receive the opportunity to opt into life assurance and critical illness cover. You can choose to take advantage of a subsidised gym membership, located 100 yards from the office it’s perfect for a lunchtime workout. heylo also offers the Government’s cycle to work scheme.

Exposure

As a small business, our job specifications are often wider than those of a corporate company meaning you will get a good understanding of how all area of the company operate.

Office Perks

fully stocked fridge is only ever a few steps away, there are also office socials, work lunches, Christmas parties and after work drinks. 

Variety

Your day-to-day life will often be quite varied, with a range of tasks and responsibilities.

Holiday

You'll be entitled to 25 days annual leave plus Bank Holidays.

Growth

It is an exciting time to join heylo. With a flurry of new projects being implemented you can help shape our expansion.

Reservist or thinking about joining?

heylo offers Reservists 10 days paid leave in addition to the 5 days unpaid or use of personal holiday.

Lunch

You’ll never have to worry about lunch again, for all those in the office just remember to choose your lunch by noon the day before.

Explore our current positions

Customer Experience Analyst

Job Title:    Customer Experience Analyst

Location:  Leeds


Job Overview

We are seeking an individual with Customer Service and Reporting experience to join our dynamic Leeds team.

The role will be to assist in ensuring efficient delivery of a market leading Customer Experience.


Ideally you will have experience in and a proven track record in delivering Analytical and Customer Facing tasks with a background in Social Housing, Affordable Rent or New Home Sales.


The successful candidate will be responsible for the following:

  • Assisting the Head of Customer Experience with the implementation and continual delivery of new Customer Experience Procedures.
  • Assisting and analysing weekly interdepartmental meetings.
  • Assisting in analysing weekly inbound & outbound call volumes and providing statistic reports.
  • Managing and maintaining strong relationship with our outbound call handlers and analysing performance, providing feedback to Head of Customer Experience.
  • Assisting in logging and analysing complaints volumes, trends, resolutions and timescales of resolutions.
  • Call handling with both internal and external customers.


The successful candidate:

  • Responsible for their own work, self-motivation, flexibility and enthusiasm, with the ability to take initiative.
  • Excellent time management and organisational skills in reference to themselves and individual projects and tasks.
  • An effective communicator with the ability to engage with, and build positive relationships at all levels, with both internal and external stakeholders.
  • Be happy and able to work from both our busy Leeds City Centre Office and work efficiently from home on occasion.
  • Perform well to hit targets and meet deadlines.
  • Exemplary telephone manner
Apply

Not the role you’re looking for?                

We are always looking for bright and entrepreneurial people to join our business and thrive, please email your CV to [email protected]

Our Locations

London Office

Well connected with less than 5 minutes walk from Imperial Wharf over ground station, with easy access to Clapham Junction, London Waterloo, Earls Court and Willesden Junction, West Brompton and Shepherd Bush.


We also have a secure underground car park on site, with season tickets available.

Leeds Office

Distinctive stone banding and Gothic Revival arches, Park Place is a listed landmark in the heart of Leeds.

 

With a 3-minute walk from Leeds Train Station, 5 minutes’ walk from Leeds Bus Station and car parking a short walk away. .