Why work for us

HEYLO GRADUATE 
PROGRAMME 2022

Unlock your potential

We’re investing in the training and
development of future talent

Find out more

At heylo, we’re

Personable

We're an interconnected workforce, all with varied backgrounds – which means you’ll get to know everyone including the leadership team and have knowledge from all sectors making our business great.

Health & Fitness

All employees receive the opportunity to opt into life assurance and critical illness cover. You can choose to take advantage of a subsidised gym membership, located 100 yards from the office it’s perfect for a lunchtime workout. heylo also offers the Government’s cycle to work scheme.

Exposure

As a small business, our job specifications are often wider than those of a corporate company meaning you will get a good understanding of how all area of the company operate.

Office Perks

fully stocked fridge is only ever a few steps away, there are also office socials, work lunches, Christmas parties and after work drinks. 

Variety

Your day-to-day life will often be quite varied, with a range of tasks and responsibilities.

Holiday

You'll be entitled to 25 days annual leave plus Bank Holidays.

Growth

It is an exciting time to join heylo. With a flurry of new projects being implemented you can help shape our expansion.

Reservist or thinking about joining?

heylo offers Reservists 10 days paid leave in addition to the 5 days unpaid or use of personal holiday.

Lunch

You’ll never have to worry about lunch again, for all those in the office just remember to choose your lunch by noon the day before.

Explore our current positions

Talent Acquisition Manager
Job Title: Talent Acquisition Manager

Location: Leeds

Job Description:

We are seeking a Talent Acquisition Manager to join our growing team at Heylo Housing. You will come from a HR generalist or recruiter background and in this role both skillsets will be utilised. This role will be primarily focused on recruitment for our build out of multiple teams and new business lines, while also using your generalist HR skills to uplift the HR function across the Group. To be successful in this role you will be:

  • Detail-oriented with a demonstrated ability to self-motivate, anticipate constraints and identify creative optimization opportunities or alternative solutions
  • Have experience with recruiting processes and partnering with external recruiters / business teams to build effective programs and strategies
  • Have the ability to influence without authority, think proactively, and work both collaboratively and independently
  • Are an independent problem solver that can set priorities, make high quality judgments and decisions quickly with excellent organizational skills
  • Are capable of building recruitment plans across multiple disciplines and managing the recruitment process end to end, with quality outcomes achieved by partnering with internal stakeholders and external recruiters

 

The Successful Applicant

  • Proven project and program management experience
  • Established experience gained within HR or Recruiting
  • Experience cultivating strong partnerships with stakeholders across multiple levels and functions
  • Excellent communication skills, both written and verbal, with the ability to communicate complex information in an approachable manner
  • Bachelor’s Degree or equivalent work experience


Qualifications:

  • Degree and/or post graduate qualification relevant to the role is essential;
  • Human Resource qualifications highly valuable
Apply
Junior Project Manager
Job Title: Junior Project Manager

Location: Leeds

Job Description:

We are seeking a Junior Project Manager that will report to the Project and Business Manager. You should have experience of one or more functional teams in a problem solving, project management, or change management role. Ideally, you will come from either a Social Housing, Shared Ownership, PRS or Property background although this is not essential. The successful candidate will be expected to collaborate across various teams within the business and their role will include:

  • Supporting the Project Management team identify, implement, and map process improvement opportunities to improve the overall operations of the company from an efficiency and risk management perspective
  • Working with vendors to improve the service offerings that we are currently utilising, or, identifying and engaging with new vendors and services that can be utilised to improve the customer journey
  • Partnering with internal technology teams to drive outcomes, identify gaps, manage requests, and resolve issues that may be urgent and time conscious or alternatively be long dated large scale changes
  • Delivering improvements across the business, on time, on budget, while being able to measure results in terms of efficiency, risk reduction, cost reduction, opportunity generation or other relevant metrics
  • Tracking competing workflows and priorities through Project Plans, RAID logs and other project documents and using these to communicate to the rest of the business


The Successful Applicant

  • Experience working with Projects or Change Management initiatives
  • Excellent skills across Excel, MS Project, Visio, PowerPoint and comfortable with handling basic data requests
  • An effective communicator with the ability to engage with, and build positive relationships at all levels, with both internal and external stakeholders
  • Able to demonstrate an understanding of what constitutes great customer experience
  • Articulate, pragmatic, independent, analytical, and solutions-focused, with exceptional drive and enthusiasm

Qualifications:

  • Degree and/or post graduate qualification relevant to the role is essential
  • Project Management (Agile / Prince) or Lean (six sigma yellow / green belt) or other relevant qualifications in these fields
Apply
Property Tenancy Management Assistant
Job Title: Property Tenancy Management Assistant
Location: Leeds

Reporting to:  Senior Portfolio Manager

Salary:  £25,000 – £28,000

Hours of work:  Full- time, permanent: Monday – Thursday 9am to 6pm, Friday 9am to 5pm


Who are heylo? 

heylo aim to make housing across the UK more affordable and accessible for aspiring homeowners. The team of housing, development and finance professionals have acquired more than 6,000 part buy – part rent properties throughout the UK, and continue to expand the part buy – part rent housing stock with our ever-evolving pipeline of new developments across England.

heylo’s mission is simple: we want to help buyers climb - and stay on - the property ladder.


Overall Purpose:

Assisting with the management of a wide ranging portfolio of part buy – part rent properties, leases and customers, liaising with customers and suppliers to ensure delivery of excellent customer service.


Key Responsibilities

  • Acting as the first point of contact for customers at all stages of property management, post sale
  • Managing calls and correspondence effectively with third party property management agents and customers, including obtaining documentation from them where required
  • Handling general lease and property management queries from customers, managing agents and other related third parties
  • Assisting with the collection of rents and service charges due under lease and tenancy agreements
  • Maintaining adequate and accurate records for auditing and reporting purposes
  • Supporting the set-up of new customer accounts and changes to existing accounts
  • Review and action post received, and sending out any post required from the office
  • Processing and arranging settlement of invoices, and where necessary sending remittance advice notes back to suppliers
  • Any other general administrative duties required
  • Providing excellent customer service and support in line with company mission

 

Requirements:

  • Excellent customer service skills
  • Ability to multitask and work to deadlines
  • Good standard of numeracy and literacy, knowledge of MS Office and database management
  • Good analytical skills
  • Self-motivated and a commitment to personal development
  • Ability to multitask and work to deadlines
  • Well organised, and able to work as part of a team and under pressure
  • Ability to self-motivate to meet deadlines without close supervision
  • Ideally some knowledge of tenant law, leases, service charges, and/or property management
Apply
Investment Risk Analyst

Job Title:  Investment Risk Analyst 


Department:  Risk and Compliance


Location:  Leeds


Reporting to:  Chief Risk Officer


Job Overview

We are looking for a Risk Analyst to join the Risk and Compliance team to support the analysis of incoming prospective investment opportunities and coordinate the Investment Committee process. The investment analysis includes the extraction and interpretation of multiple sources of real estate and demographic data, identifying risks associated with the opportunity and providing recommendations to heylo’s weekly Investment Committee on the viability and strength/weakness of the prospective portfolio, utilising appropriate management information.

 

Key Responsibilities 

  • Supporting the work of the Chief Risk Officer in assessing all prospective investment portfolios, with a view to taking ownership of individual risk assessments of incoming opportunities
  • Undertaking extensive research into the content of the portfolio, interpreting and extracting qualitative and quantitative data from multiple sources and summarising the findings in a Risk Analysis Report, which includes a breakdown of the identified risk associated with the assets and recommendations for how this is removed or mitigated
  • Analyse existing tenanted portfolio to identify areas of risk
  • Presenting the Risk Analysis Report findings at Investment Committee
  • Take responsibility for coordinating the weekly Investment Committee process by requesting and reviewing all necessary legal and contractual documents from the originating Partnership Directors and circulating the documentation pack to all Investment Committee attendees
  • Responsible for summarising the discussion and associated outcome of each Investment Committee meeting
  • Provide general support for the Risk and Compliance team in a variety of company-wide projects
  • Identifying process and analytical improvements to current processes, and contributing to wider heylo projects where the Risk team is involved 
  • Interrogate the credit criteria database to get alerts of applications that fail the criteria and review credit and affordability information against credit policy in order to form a full decision on pass or fail.
  • Communicate the outcome and reasons to the customer facing relationship team and review any appeal that is returned for a final underwriting decision.
  • Interrogate the property database to check on required final valuation, sending any such requirement to external valuation agents
  • Contribute to the enhancement of the management information reports provided to Investment Committee
  • Ensure that credit policy metrics are clearly mapped to information and reports concerning the firm’s credit risk profile

 

Capabilities and experience

  • Experience in real estate/investment risk roles desirable
  • Knowledge of shared ownership as a tenure and the issues surrounding the supply of national affordable housing desirable
  • Excellent attention to detail specifically relating to the management of large data sets and their integrity
  • Skilled at data cleansing with a focus on values, formatting and structure of data
  • Strong analytical skills relating to both qualitative and quantitative data with the ability to extract key information and concisely summarise findings
  • Independent worker willing to take ownership of given tasks and use initiative where necessary
  • Strong working knowledge of Microsoft Office – especially Microsoft Excel
  • An understanding of credit risk and credit policy, including affordability and bureau information
  • Investigative and analytical nature
  • Demonstrated collaboration skills through effective oral and written communication and an approach that supports and values the contributions of others
Apply
Head of Procurement, Repairs & Maintenance
Job Title: Head of Procurement, Repairs & Maintenance

Location: Leeds


Job Description:

We are seeking a Head of Procurement, Repairs & Maintenance as part of our Portfolio Management team. You will come from either a Social Housing, Shared Ownership, PRS or Affordable Rent background. Ideally with experience in more than one of these areas and a track record in managing and delivering multi- disciplinary housing services. The successful candidate will be expected to lead from the front and will be responsible for:

  • Overseeing a team of 3-5 direct resources that are responsible for executing the repairs and maintenance obligations on our portfolio of properties
  • The role holder’s primary responsibility will be to promote best in class procurement activities, supply chain selection and management processes, leading the implementation of appropriate policy and procedure to ensure compliance with objectives and relevant regulations.
  • Additionally, to lead efforts to minimise and address all snagging issues post completion and working directly with builders to address these concerns
  • While also managing multiple vendors that will be completing repairs, maintenance, and other work on behalf of heylo which will require potentially sourcing vendors, negotiating contracts and ensuring there is appropriate quality control in place
  • You will also be responsible for managing properties that are owned outside of the shared ownership model (outrights) which will require attention via inspections, uplifts / refreshment and other pre move in / pre sale activities to be completed
  • Line management and performance management of the team. Responsible for setting targets, reviewing performance, coaching, and identifying staff development areas
  • Achieving financial objectives across the teams and ensuring contractual obligations are met
  • Identifying and contributing to areas of improvement across the functions

 

The Successful Applicant

  • Senior level experience in procurement, repairs and maintenance within the housing industry
  • Experience of leading a team in a challenging, target driven environment
  • An effective communicator with the ability to engage with, and build positive relationships at all levels, with both internal and external stakeholders
  • Able to demonstrate an understanding of a tenant's expectations
  • Understanding of escalation protocols and risk management


Qualifications:

  • You will hold a relevant professional qualification such as Chartered Institute of Procurement and Supply (CIPS).
  • You must have at least 5 years’ experience in a similar procurement and supply chain management role, preferably in the construction/housebuilding/property or facilities management compliance sector.
Apply

Not the role you’re looking for?                

We are always looking for bright and entrepreneurial people to join our business and thrive, please email your CV to [email protected]

Our Locations

London Office

Well connected with less than 5 minutes walk from Imperial Wharf over ground station, with easy access to Clapham Junction, London Waterloo, Earls Court and Willesden Junction, West Brompton and Shepherd Bush.


We also have a secure underground car park on site, with season tickets available.

Leeds Office

Distinctive stone banding and Gothic Revival arches, Park Place is a listed landmark in the heart of Leeds.

 

With a 3-minute walk from Leeds Train Station, 5 minutes’ walk from Leeds Bus Station and car parking a short walk away. .