We strongly encourage customers to contact us, without delay, should you have concerns or issues about:

• Fire safety, particularly if you live in an apartment block.
• Gas safety
• Potential presence of legionella in your property (water supply)
• Potential presence of hazardous materials in or around your property, like asbestos
• Poor maintenance or safety concerns about communal lifts in your block of apartments (if relevant)
• Damp and mould, either in your property, or in the communal areas of your apartment block (if relevant)
  
  

You should also contact us if you have concerns about emergency services being able to access your property in the event of an emergency.

It will be the freehold owner of the block who is responsible for these things, usually managed through their appointed managing agent. For most Heylo homes that are flats, we are not the freehold owner, nor do we appoint the managing agent. They should be your first point of contact, but please do also make us aware, as we will do all we can to support and get any issues rectified as quickly as possible. If Heylo is the freehold owner of the whole block, then please contact our appointed managing agent, or us directly. If you are unsure as to who owns the block, and/or who is the managing agent, please contact us.

It is usually your responsibility to maintain and where necessary replace smoke and carbon monoxide alarms.  We strongly advise you to regularly test your smoke and carbon monoxide alarms and maintain them in line with the manufacturer's advice.