Whether you purchased your home via our Home Reach Shared Ownership scheme, or Your Home Gradual Homeownership Scheme, as soon as you complete on your home, Heylo Housing becomes your landlord.
At Heylo, we want all our customers to feel safe, secure and happy in their home, and feel connected to their local community. We achieve this by offering a range of landlord services to our customers. You’ll find more information on these services below.
Underpinning the delivery of these services are processes and policies. Our team operates in line with these processes and policies at all times, and in doing so, means our customers can expect to receive great service - every time. All our customer policies can be accessed below and we welcome any feedback you may have about these policies and how we may improve them.
Meet the team
Find out more about our property managment team
Sign in to
My Heylo Home
Login in to manage your home and access services on My Heylo Home
Heylo Annual
Customer Report
Download a copy of our annual Customer Report for 2025.
Heylo Together
Supporting your Community
Bid for funding for community groups, and good causes in your local area
Managing Your Home
Repairs and Maintenance
Report a health and safety issue
Health and Safety
Report a health and safety issue
Adapting Your Home
Making your home accessible for your needs
Energy Efficiency
Find out more about Energy Efficiency
Building Insurance
We've got you covered
Managing Finances
Rent Review
Advice and guidance on rent
Updating Direct Debit
Change your details
Customer Support Fund
Getting help with your finances
Staircasing and Selling your Home
Staircasing
Buying more shares in your home
Selling Your Home
Remortgaging
Find out about remortgaging
Community, Engagement and Information
Neighbourhood & Community
Find out how you can work with Heylo to make a difference in your community
Policies and Procedures
Read our policies & procedures and see how they affect you
Emergency Contacts
A list of contacts should you experience an emergency at home
Domestic Abuse Information
Domestic abuse help provided by the local authorities and national organisations
Customer Engagement
Building a stronger Heylo Community
CORE Data
Find out about the Continuous Recording Survey
