Our Governance and Performance
Our Governance and Performance
Delivering continual improvement matters to us.
Here, you can find out how we are performing in terms of the delivery of our core services, including number of complaints logged, call answer rates and rent collection levels.
Please contact us via the 'Contact Us' section if you have any questions regarding the performance data, or if you have accessibility requirements and would like the information supplied in a different format or language.
Annual customer report
You can now read a copy of our annual customer report for 2025. Use the link to download the report:
What our customers are telling us
The Tenant Satisfaction Measures were introduced by the Regulator of Social Housing to ask customers how they feel about the services that we provide.
The measures focus on five key themes: Keeping properties in good repair; Maintaining building safety; Effective handling of complaints; Respectful and helpful engagement; Responsible neighbourhood management.
We contacted a large group of customers from across the country between October and December last year to seek their views.
The results, available to download below, show our performance for 2025/26 and how they have moved since last year. These will be reported to the Regulator.
We are committed to sharing these results on a regular basis with our customers, colleagues, Board, Regulator, and our stakeholders. This web page will be updated when new data is available.
