Our Governance and Performance
Our Governance and Performance
Delivering continual improvement matters to us.
Here, you can find out how we are performing in terms of the delivery of our core services, including number of complaints logged, call answer rates and rent collection levels.
Please contact us via the 'Contact Us' section if you have any questions regarding the performance data, or if you have accessibility requirements and would like the information supplied in a different format or language.
Annual customer report
You can now read a copy of our annual customer report for 2024. Use the link to download the report:
Need an accessible version? Please use the link below to download a plain text copy that is easier to read:
View our previous performance results
What our customers are telling us
2023/2024
The Tenant Satisfaction Measures were introduced last year by the Regulator of Social Housing to ask customers how they feel about the services that we provide.
The measures focus on five key themes: Keeping properties in good repair; Maintaining building safety; Effective handling of complaints; Respectful and helpful engagement; Responsible neighbourhood management.
We sent out online surveys in December last year and then again in February of this year, to seek the views of our customers, and also carried out surveys by post, and by calling some customers.
The results, available to download below, show our performance for 2024/25 and how they have moved since last year. These will be reported to the Regulator.
We are committed to sharing these results on a regular basis with our customers, colleagues, Board, Regulator, and our stakeholders. This web page will be updated when new data is available.
