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Heylo Housing

Terms of Use

Acceptance of these terms

By using this site, you confirm that you accept these terms of use and agree to comply with them.

If you do not agree to these terms, you must not use this site.

Who we are

This site is operated by Heylo Housing Group Limited (“Heylo”, “we”, “us” or “our”).

Heylo and Heylo Housing are trading names of Heylo Housing Group Limited (HHGL) (registered in England and Wales with company number 11104403) and its subsidiary companies. The Registered Office of each of the group companies is One Sovereign Quay, Leeds, LS1 4AG. 

Heylo Housing Registered Provider (HHRP) is a private limited company (Companies House Number 06573772) and is a for profit Registered Provider (registration number 4668) regulated by the Regulator of Social Housing. HHRP Registered Office is One Sovereign Quay, Leeds, LS1 4AG. 

ResiManagement Limited (Companies House Number 08155459) is the managing agent of (and under common control with) the HHGL and its subsidiaries (the “Heylo Group”), and is authorised to carry out services on the Heylo Group’s behalf. The author of this letter is an employee of ResiManagement Limited unless stated and authorised to carry out services on the Heylo groups behalf. ResiManagement Limited Registered Office is One Sovereign Quay, Leeds, LS1 4AG. VAT Registration No. 193748268

Contacting Us

You can contact us using the form on our contact page, or by calling 020 3744 0415

Other terms that may apply to you

Changes to our website

We will update the website and terms of use when required to reflect changes to our services our business priorities or to aid the needs of our users.

Removal or interruption of service

We do not guarantee that this website, or any of its content, will always be available or uninterrupted.
We may remove or restrict the availability of all or any part of this site for business and operational reasons.

We strive to keep this site available. However, technical issues may result in temporary interruptions to the service.
By using this site, you agree that Heylo will not be liable for any consequences arising from such interruptions.

We may suspend or terminate your access to this site at any time if you breach these terms.

Use of the site

You agree to use this site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use of the site.

You must not:
  • misuse the site by introducing viruses or other harmful material
  • attempt to gain unauthorised access to the site or related systems
  • use the site in a way that could damage, disable or impair its performance

Intellectual property rights

Heylo Housing Group are the owner or licensee of all intellectual property rights in this site and the material published on it.

You may print or download extracts for your personal use only.

You must not modify, distribute, or use any content for commercial purposes without our prior written consent.

Information on this site

This site is provided for general information only.

Whilst Heylo makes reasonable efforts to keep content up to date, we do not guarantee that the information is accurate, complete or current.

The content on this site:
  • is not intended to form part of any contract
  • does not constitute financial, legal or professional advice
  • should not be relied upon without seeking independent advice where appropriate

Property details, pricing and availability are indicative only and may be subject to change.

Links to other websites

This site may contain links to third‑party websites. These are provided for your convenience only.

We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Limitations of liability

Nothing in these terms excludes or limits Heylo’s liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.


This site is provided for general information only. Whilst Heylo makes reasonable efforts to keep the content up to date and accurate, we do not guarantee that it is complete, accurate or current. The content of this site is not intended to form part of any contract or constitute advice.


To the fullest extent permitted by law, Heylo will not be liable for any loss or damage arising from the use of, or inability to use, this site or its content. This includes any indirect or consequential loss, loss of profit, business interruption, or loss of data.


Heylo is not responsible for any loss or damage arising from reliance on information provided on this site. 


We do not guarantee that this site will be secure or free from bugs or viruses. You are responsible for configuring your technology to access the site and should use your own virus protection software.


Heylo may update, suspend, or withdraw this site at any time. We will not be liable if all or any part of the site is unavailable for any period.


Where liability cannot be excluded or limited, Heylo’s liability will be limited to the maximum extent permitted by law.

Financial and mortgage information

This site may provide information about mortgages, financial products or services, and may include links to third‑party brokers or providers. This information is for general guidance only and does not constitute financial or mortgage advice.

You should obtain independent financial advice before making any decisions. Heylo does not act as a mortgage adviser and accepts no responsibility for any advice, products, or services provided by third parties.